Financial Advisor |
| February 18, 2013 - June 30, 2013 |
| Salary Range: | Base + commission |
| Benefits: | Full Benefits Package |
| Employment Type: | Full Time |
| Location: | Farmington, MN |
| Description: | The Financial Advisor is responsible for analyzing client needs and completing a risk profile to identify potential sales opportunities of investment products and matching those products that meet their specific needs, educating the customer on the risk involved with the investment product, and building strong long-term customer relationships.
The Financial Advisor generates goodwill by building good customer relations and suggests additional services to meet clients’ needs or to resolve their problems, promotes a positive environment in which clients’ expectations are exceeded, teamwork is strengthened, and personal growth is encouraged.
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| Duties: | •Customer Service Accountabilities
a. Maintains confidentiality to ensure client privacy and protect both the client and the corporation.
b. Serves clients quickly, accurately, and efficiently.
c. Takes a personal interest in each individual client, making an attempt to establish rapport and look for ways to help. Treats each client in a friendly and courteous manner, making them feel welcome and at ease.
d. Makes all clients feel important by asking for his or her name, making an introduction and shaking hands. The employee concentrates on learning the names of regular clients and calling on them by name at every appropriate opportunity.
e. Shows sincere appreciation for each client’s time and business.
f. Assists clients with problems and requests.
g. Resolves client problems and complaints with courtesy and discretion and directs clients with difficult problems to other sources for assistance.
h. Explains policies and procedures as necessary, keeping in mind most clients’ unfamiliarity with them.
i. Aids clients in reaching their destinations by giving simple, easily understood directions or by personally escorting them when possible.
j. Properly identifies clients according to acceptable identification documents.
k. Fulfills all training programs required by NASD, supervisors, and/or Compliance Officer.
l. Knows and follows the branch’s security procedures and understands the function and operation of the security devices.
m. Presents a neat and professional personal appearance.
n. Maintains a neat and orderly work area.
• Sales Accountabilities
a. The Financial Advisor is required to be licensed for Series 7, 63, and 65 and the Life, Health, & Accident and Variable Products State Insurance.
b. Successfully completes any and all required continuing education requirements of FINRA, State Insurance, Broker Dealer, and Investment Solutions programs.
c. Complies with Investment Solutions and Round Bank Retail Non-Deposit Investment Services policies and all FINRA regulations.
d. Analyzes investment opportunities and products to determine the appropriateness as investments for clients.
e. Schedules and coordinates transfer and deliver of securities between companies, departments, and clients.
f. Records and documents security transactions such as purchase sales conversion and payments using computers and paper records.
g. Follows up on leads for new business prospects and renewal contacts to meet individual production goals.
h. Knows and understands the financial services offered by the institution. These include facts and features, benefits and advantages, rules and regulations, price structure and a simple definition of each service offered.
i. Uncovers clients’ and prospects’ needs for services.
j. Looks for opportunities to cross-sell additional services both to new clients and to existing clients who come to the office and call on the telephone.
k. Makes referrals for brokerage, banking, and insurance accounts.
l. Introduces new clients to the manager and brokerage assistant so that they will feel more at home when they come in again.
m. Visits current and potential clients’ businesses to enhance relationships.
n. Asks all non-clients for their business and appropriately promotes the institution during non-business hours.
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| Qualifications: | • Require a bachelor's degree in business administration or related field.
• Two years of experience as an investment sales representative.
• Proven sales and service skills.
• Capacity to work under stress and handle difficult situations.
• Proven ability to establish effective and congenial working relationships.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving several concrete variables in standardized situations with minimal supervision.
• Professional in appearance (through adherence to the Bank’s dress code policy) and performance of duties.
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